Armed Forces: Complaints
(asked on 5th February 2025) - View Source
Question to the Ministry of Defence:
To ask His Majesty's Government how long, on average, it takes (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, to process a service complaint; and what estimate they have made of the cost of each complaint.
This information is available in the public domain. The average time required to process a Service Complaint is contained within the Service Complaints Ombudsman for the Armed Forces Annual Report statistics which are available at the following link: https://www.scoaf.org.uk/annual-statisticals-tables.
The information you have requested on the average time required to process a Service Complaint is shown in Annex A, below.
No information is held about the cost of each complaint. This information is not routinely recorded and could only be provided at disproportionate cost.
Annex A
Average¹ time taken² to close a Service Complaint, by Service and complaint category, 2023 | |||||
Service | Career management | Bullying, harassment or discrimination | Pay, pensions and allowances | Other | All closed Service Complaints |
Royal Navy* | 20 | 37 | 22 | 23 | 23 |
Army | 18 | 34 | 30 | 24 | 24 |
RAF | 16 | 22 | 14 | 19 | 18 |
Tri-Service | 18 | 29 | 20 | 22 | 22 |
* includes Royal Marines | |||||
1 Median. | |||||
2 Time taken is measured in weeks. | |||||
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